Refund & Cancellation Policy

1. 14-day money-back guarantee

If you purchase WeeklyPlanner.app Pro (monthly or annual subscription) or the Lifetime Pass and decide within 14 calendar days of your first purchase that it isn't the right fit for you, we will refund 100% of the amount you paid, including any VAT or sales tax. You do not need to provide a reason.

2. Statutory right of withdrawal (EU, EEA, and UK consumers)

In addition to our worldwide money-back guarantee, if you are a consumer residing in the European Union (including Romania under GEO 34/2014), the EEA, or the United Kingdom, you have a statutory right to withdraw from your digital service contract within 14 days of the date of purchase without giving any reason.

To exercise your right of withdrawal, send an unequivocal statement of your decision before the 14-day period expires by emailing support@weeklyplanner.app. You may use the model withdrawal text below, though it is not mandatory:

To WeeklyPlanner.app (support@weeklyplanner.app): I hereby give notice that I withdraw from my contract for the purchase of WeeklyPlanner.app Pro, ordered on [date]. Name: [your name]. Account email: [your email]. Order ID (optional): [order number]. Date: [today's date].

Upon withdrawal, we will reimburse all payments received from you for that purchase without undue delay and no later than 14 days from the day we receive your notice, using the same payment method you used for the initial transaction and with no fees charged to you. Although Pro features activate immediately upon purchase, we do not deduct any amount for the days you used the Service during the 14-day window.

3. How to request a refund

1. Email support@weeklyplanner.app from the email address registered on your WeeklyPlanner.app account (or include your Lemon Squeezy order or receipt number).
2. We will confirm your refund by email, typically within 1–2 business days.
3. The refund is processed through Lemon Squeezy, our Merchant of Record, back to your original payment method. Funds generally appear on your statement within 5 to 10 business days depending on your bank or card issuer.

Once a refund is issued, your account reverts to the Free plan. All of your created weeks, tasks, habits, and templates remain safely in your account.

4. How to cancel a subscription

1. Sign in and go to Settings → Billing & Plan.
2. Click Manage Subscription & Invoices to open your Lemon Squeezy customer portal (you can also access this portal directly from the link in your Lemon Squeezy receipt email).
3. Select Cancel subscription.

Once cancelled, you will not be billed again. Your Pro access remains active until the end of the current billing period you already paid for (endsAt), and then transitions automatically to the Free plan with all your planner data intact. If you ever have trouble accessing the billing portal, simply email support@weeklyplanner.app and we will cancel the subscription for you.

Important note on account deletion: Deleting your account in Settings → Data & Export immediately erases your planner data and login account from our database, but does not automatically cancel an active subscription held with Lemon Squeezy. Please cancel your subscription in Settings → Billing & Plan before deleting your account, or email support@weeklyplanner.app so we can ensure your subscription is cancelled.

5. Renewals and subsequent charges

The 14-day refund window applies only to your initial purchase. Subscription renewal payments (monthly or annual) are non-refundable. To avoid being charged for a renewal, please cancel your subscription in Settings → Billing & Plan before your next billing date.

6. Lifetime Pass

The Lifetime Pass is a one-time payment for the lifetime of the Service, with no recurring billing to cancel. It is covered by the same 14-day initial refund window as subscriptions; after 14 days from purchase, the payment is final and non-refundable.

7. Contact

If you have any questions about billing or your subscription, please contact us at support@weeklyplanner.app before opening a payment dispute—we are happy to help directly.